Return Policy

Satisfaction Guarantee

At Gardenyjoints, we stand behind the quality of every floral arrangement we create. Your satisfaction is our priority, and we are committed to ensuring you receive beautiful, fresh flowers that meet our high standards.

Return Conditions

Due to the perishable nature of flowers, we cannot accept returns of floral arrangements once they have been delivered. However, we will address the following situations:

• Arrangements that arrive damaged or in poor condition
• Orders that are incorrect or do not match what was ordered
• Arrangements that do not meet our quality standards
• Issues related to delivery timing or location

In these cases, we will arrange for a replacement or provide a full refund at your discretion.

Damaged or Incorrect Orders

If your order arrives damaged or is incorrect, please contact us immediately:

• Contact us within 24 hours of delivery
• Provide photos of the arrangement showing the issue
• Include your order number and delivery details

We will arrange for a replacement arrangement to be delivered as soon as possible, or provide a full refund if you prefer. We aim to resolve all issues promptly and to your satisfaction.

Cancellation Policy

Orders may be cancelled under the following conditions:

• Orders cancelled more than 24 hours before the scheduled delivery date will receive a full refund
• Cancellations made less than 24 hours before delivery may be subject to a cancellation fee of up to 50% of the order value
• Same-day orders cannot be cancelled once processing has begun

To cancel an order, please contact us as soon as possible. Refunds will be processed to the original payment method.

Refund Process

Refunds will be processed according to the following timeline:

• Refund requests are typically reviewed within 24-48 hours
• Once approved, refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation once the refund has been processed

Special Circumstances

We understand that special circumstances may arise. If you have concerns about your order that don't fit into the standard return policy, please contact us as soon as possible. We will work with you to find a satisfactory solution.

Our team is committed to providing exceptional customer service and will consider each situation individually to ensure your satisfaction.

Quality Standards

We maintain strict quality standards for all our floral arrangements:

• Only the freshest flowers are used in our arrangements
• Arrangements are designed and created by experienced florists
• Careful packaging ensures safe delivery
• Every arrangement is checked before delivery

If your arrangement does not meet these standards, please contact us immediately.

Contact Us

For questions about returns or to initiate a return, please contact us:

Our customer service team is available to assist you and typically responds within 24 hours during business days.